Where's my item?

We want you to have your items!

Once we send your items out the door, we want them to get to you as soon as possible and in perfect condition. We all know that the carriers are doing their best to make that happen, but things happen.

If your item has shipped and you need a tracking number, please email us at support@vistalsupply.com

If your item shows as delivered and you can't find it, within 48 hours of expected delivery, please

If after 48 hours you still haven't received your package, or are having any other issues with the delivery, please contact the carrier directly. 

Carrier Contact Information

The following is a list of carriers that we use. As of the 2020 holiday season, we have expanded our list in order in our attempt to get your items to you. If your carrier is not on the list, email us at support@vistalsupply.com and we'll be happy to assist you in resolving your issue.

Common Carriers

Contact Information

UPS

Phone: 1-800-742-5877

U.S. Postal Service

Phone: 1-800-222-1811

FedEx

Phone: 1-800-463-3339

DHL Express

Phone: 1-800-225-5345

LaserShip

Phone: 1-804-414-2590

LSO

Phone: 1-800-800-8984

OnTrac

Phone: 1-800-334-5000